Return & Refund Policy

1. Return requests

For eligible products, contact us promptly after delivery and within the return-request period stated for the order or product. If no more specific period is displayed, contact us within 14 days of confirmed delivery to request a return review.

2. General eligibility

For an ordinary change-of-mind return, an item should generally be unused, unworn, unwashed, unaltered and in resalable condition, with original tags, accessories and packaging where reasonably applicable.

3. Items that may not qualify

• Customized or personalized products after production has started, except where defective or otherwise protected by mandatory law.
• Items showing wear, washing, stains, odors, customer-caused damage or alterations.
• Items missing essential components, tags or packaging where that loss materially affects resale or verification.
• Products expressly identified as non-returnable where such exclusion is lawful.

4. Return process

1. Email 13224910727@139.com with the order number and reason for the request.
2. Wait for the return review and instructions.
3. If authorized, package the product securely and follow the provided return destination and shipping instructions.
4. Keep the shipping receipt and tracking information until the return is completed.

5. Incorrect, damaged or defective products

Contact us promptly and include clear photos of the item, shipping packaging, labels and the affected area. Keep all materials while the case is reviewed. Where the issue is confirmed, return-shipping responsibility and remedy will be handled according to the nature of the issue and applicable law.

6. Return shipping

For ordinary change-of-mind returns, the customer may be responsible for return shipping unless the order, product page or applicable law provides otherwise. For confirmed merchant error, damage or defect, a different arrangement may apply.

7. Refund processing

Approved refunds are generally submitted to the original payment method after the return is received and reviewed, or after another agreed resolution is confirmed. Bank and payment-provider posting times are outside our direct control and can vary.

Original shipping charges or other fees may be refundable only where required by law or applicable to the specific issue.

8. Exchanges

Direct exchanges may not always be available. Where an exchange cannot be arranged, the return may be handled as a refund and the customer can place a new order for the preferred size or product, subject to availability.

9. Return support