Everyday clothing for women & men
Customer Care
Contact Us
Questions about products, sizing, an existing order, shipping, returns or after-sales support? Use the contact details below and our team will help you with the information available for your order.
We're here to help
For the fastest support, send a clear description of your question and include the relevant product link or order number.
Product questions
Ask about available options, materials, colors, measurements, care information or intended fit.
Size & fit
Send the product URL and the measurements you are comparing if you need help reading a size chart.
Order support
Contact us about confirmations, status, address corrections, cancellation requests or other order matters.
After-sales service
We can review delivery issues, incorrect items, damage, returns, refunds and warranty-related questions.
For order enquiries
To help us identify the correct purchase, please include:
- Your AUXEDEX order number.
- The email address used during checkout.
- The product name involved.
- A short description of your question or problem.
- Photos when the issue concerns damage, an incorrect item or a possible defect.
- Tracking details if your enquiry concerns delivery.
If you need an address correction or cancellation, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or shipment.
For product enquiries
For a product you have not yet ordered, send the product-page URL, the size or color you are considering, and the specific information you need. Product-specific measurements shown on the product page take priority over general size guidance.
Returns and product issues
If you receive an incorrect, damaged or potentially defective item, keep the product and the original shipping materials while the case is being reviewed. Clear photographs of the item, labels, packaging and affected area may be requested.
Do not automatically return products to the registered business address. Contact AUXEDEX first. If a return is authorized, we will provide the applicable return instructions and destination.
Customer communication & security
Never send full payment-card numbers, card security codes, bank passwords, one-time passwords or account passwords through ordinary email or support messages. Payment credentials are handled through the payment services presented during checkout.
Business information
AUXEDEX is the website brand used for this online clothing store. The store is operated by the registered business below.
Business information
- Brand
- AUXEDEX
- Store operator
- Chenzhou Baiyiruisheng E-commerce Co., Ltd.
郴州市百益瑞生电子商务有限公司 - Website
- koernoer.online
- 13224910727@139.com
- Telephone
- +86 132 2491 0727
- Registered address
- 中国(湖南)自由贸易试验区郴州片区郴州市白露塘镇林邑大道东侧郴州市战略性新兴产业园1.2栋701-C204室
Room 701-C204, Building 1.2, Chenzhou Strategic Emerging Industry Park, East Side of Linyi Avenue, Bailutang Town, Chenzhou Area, China (Hunan) Pilot Free Trade Zone, Chenzhou, Hunan, China
AUXEDEX Support
Need help with a product or order?
Include your order number when contacting us about an existing purchase so we can identify the correct transaction.