Privacy Policy

1. Scope

This Privacy Policy applies to information processed in connection with koernoer.online, including browsing, account functions, checkout, order fulfillment and customer-service communications.

2. Information we collect

Depending on how you use the website, information may include:

• Contact details such as name, email address and telephone number.
• Billing and delivery information supplied during checkout.
• Order details, products purchased, order value, status, returns and customer-service history.
• Account information when you create or use an online account.
• Device, browser, IP address, referral, cookie and website-interaction information collected through normal web operations or analytics tools.
• Information you voluntarily provide when contacting customer support.

3. How we use information

• Process and fulfill orders.
• Provide checkout, account and customer-service functions.
• Communicate order confirmations, service messages, delivery updates and responses to enquiries.
• Prevent fraud, misuse and security incidents.
• Maintain, troubleshoot and improve the website and shopping experience.
• Comply with legal, tax, accounting, dispute-resolution or recordkeeping obligations where applicable.
• Send marketing communications where permitted and subject to available opt-out rights.

4. Service providers and information sharing

Information may be shared with service providers when reasonably necessary to operate the store, such as hosting providers, ecommerce software, payment processors, shipping and fulfillment providers, email or customer-service systems, analytics providers, fraud-prevention services and professional advisers.

We do not sell payment credentials. Third-party services may process information under their own terms and privacy practices.

5. Cookies and similar technologies

The website may use essential cookies for cart, checkout, login and security functions, as well as preference, analytics or marketing technologies depending on the services enabled on the site. Browser controls can be used to manage many cookies, although disabling essential cookies may affect site functionality.

6. Retention and security

Information is kept for periods reasonably necessary for the purposes described above, including order support, fraud prevention, accounting, legal compliance and dispute handling. We use reasonable technical and organizational safeguards, but no internet transmission or storage system can be guaranteed to be completely secure.

7. Your choices and privacy rights

Depending on your location and applicable law, you may have rights concerning access, correction, deletion, objection, restriction, portability or withdrawal of consent. These rights can be subject to legal exceptions and identity verification. Contact us using the information below to submit a privacy request.

8. Children's privacy

This store is not intended to knowingly collect personal information from children in circumstances where parental or guardian consent is legally required. If you believe a child has provided information inappropriately, contact us so the situation can be reviewed.

9. Changes to this policy

We may update this policy as our services, technology or legal obligations change. The updated date shown at the top of the page identifies the current version published on the website.

10. Contact

Privacy enquiries can be sent to 13224910727@139.com.