Warranty

What may be covered

A warranty or quality review may apply when a product has a manufacturing or material defect that becomes apparent under normal use. Examples can include significant seam failure, faulty closures or another defect attributable to manufacture rather than use or external damage.

What is not normally covered

• Normal wear, fading or aging from ordinary use.
• Damage caused by misuse, accidents, improper storage or external forces.
• Damage caused by washing, drying, ironing or care contrary to provided instructions.
• Alterations, repairs or modifications performed by the customer or another party.
• Fit preference or change-of-mind issues that are not defects.
• Minor characteristics consistent with the material or reasonable manufacturing tolerance.

How to make a warranty claim

1. Contact us at 13224910727@139.com.
2. Provide the AUXEDEX order number.
3. Describe the issue and when it became apparent.
4. Provide clear photos of the complete product, affected area, labels and relevant packaging where available.
5. Keep the product until the review is complete.

How claims are reviewed

We may compare the reported issue with order records, product information, photographs and the expected behavior of the material. Additional information may be requested where reasonably needed to understand the issue.

Possible outcomes

If a claim is accepted, the appropriate remedy may depend on the nature of the issue, product availability and applicable law. Possible outcomes can include repair where appropriate, replacement, partial adjustment, or refund. The available remedy is determined after review rather than automatically selected before the issue is assessed.

Warranty support