Customer Care

Warranty

This page explains how AUXEDEX reviews potential manufacturing defects and product-quality concerns after delivery.

AUXEDEX · Customer Information Updated September 29, 2026

What may be covered

A warranty or quality review may apply when a product has a manufacturing or material defect that becomes apparent under normal use. Examples can include significant seam failure, faulty closures or another defect attributable to manufacture rather than use or external damage.

Warranty rights can vary by product and jurisdiction. Nothing on this page limits rights that cannot lawfully be excluded.

What is not normally covered

  • Normal wear, fading or aging from ordinary use.
  • Damage caused by misuse, accidents, improper storage or external forces.
  • Damage caused by washing, drying, ironing or care contrary to provided instructions.
  • Alterations, repairs or modifications performed by the customer or another party.
  • Fit preference or change-of-mind issues that are not defects.
  • Minor characteristics consistent with the material or reasonable manufacturing tolerance.

How to make a warranty claim

  1. Contact us at 13224910727@139.com.
  2. Provide the AUXEDEX order number.
  3. Describe the issue and when it became apparent.
  4. Provide clear photos of the complete product, affected area, labels and relevant packaging where available.
  5. Keep the product until the review is complete.

How claims are reviewed

We may compare the reported issue with order records, product information, photographs and the expected behavior of the material. Additional information may be requested where reasonably needed to understand the issue.

Possible outcomes

If a claim is accepted, the appropriate remedy may depend on the nature of the issue, product availability and applicable law. Possible outcomes can include repair where appropriate, replacement, partial adjustment, or refund. The available remedy is determined after review rather than automatically selected before the issue is assessed.

Warranty support

Please contact AUXEDEX before returning an item. Do not send a warranty item to the registered business address unless we specifically instruct you to do so.
Business information
Brand
AUXEDEX
Store operator
Chenzhou Baiyiruisheng E-commerce Co., Ltd.
郴州市百益瑞生电子商务有限公司
Website
koernoer.online
Email
13224910727@139.com  
Telephone
+86 132 2491 0727
Registered address
中国(湖南)自由贸易试验区郴州片区郴州市白露塘镇林邑大道东侧郴州市战略性新兴产业园1.2栋701-C204室
Room 701-C204, Building 1.2, Chenzhou Strategic Emerging Industry Park, East Side of Linyi Avenue, Bailutang Town, Chenzhou Area, China (Hunan) Pilot Free Trade Zone, Chenzhou, Hunan, China
AUXEDEX Support

Need help with a product or order?

Include your order number when contacting us about an existing purchase so we can identify the correct transaction.