Shipping Policy

1. Order processing

Standard in-stock orders are generally targeted for processing within approximately 1–3 business days after payment confirmation. Processing can take longer during peak periods, payment review, inventory exceptions, address verification or customization.

Business days generally exclude weekends and applicable public holidays.

2. Destinations and shipping methods

Available shipping methods, charges and destinations can vary by order. The options shown during checkout are the options available for that checkout at that time.

3. Delivery estimates

Transit time depends on destination, carrier, service level, customs and local delivery conditions. Delivery dates are estimates unless explicitly identified as guaranteed. Processing time is separate from carrier transit time.

4. Tracking

When tracking is available, a tracking number or link is normally provided after shipment. The first carrier scan can appear after a delay. International shipments may also show gaps while moving between carrier networks.

5. Delivery address

Customers are responsible for reviewing the delivery address before submitting an order. Contact us immediately if a correction is needed. We cannot guarantee address changes after fulfillment or shipment has started.

Extra carrier charges or delivery failure resulting from an inaccurate or incomplete customer-provided address may need to be resolved based on the specific circumstances.

6. Customs, duties and taxes

International orders can be subject to import duties, taxes, brokerage charges or customs-processing fees imposed by the destination country or carrier. Unless expressly collected at checkout, such charges may be payable by the recipient and are not controlled by AUXEDEX.

7. Delays, delivery issues and potentially lost parcels

Weather, customs, carrier congestion, local disruptions and other events outside reasonable control can delay delivery. If tracking appears stalled for an extended period or shows delivery but the parcel cannot be located, contact us with the order number and tracking information so the case can be reviewed.

8. Shipping support