Everyday clothing for women & men
AFTER-SALES SUPPORT
Warranty
This page explains how KOERNOER reviews qualifying manufacturing-defect claims and distinguishes them from normal wear or accidental damage.
What the warranty is for
The warranty is intended for qualifying manufacturing defects identified within the applicable warranty period for the product. A defect is different from normal wear, accidental damage or damage caused by misuse.
Start with an inspection
Warranty outcomes depend on the issue and available evidence. Contact us with your order number, a clear description of the problem and photos where they help show the condition of the product.
Examples that may be reviewed
- A manufacturing-related frame or hinge issue present under normal use
- A product received with a qualifying workmanship defect
- A defect that materially prevents normal use and is not explained by wear or accidental damage
Common exclusions
- Scratches, cosmetic wear and gradual finish changes from normal use
- Loss, theft, crushing, impact or accidental breakage
- Damage caused by improper storage, heat, chemicals or misuse
- Unauthorized repair, modification or lens replacement that causes damage
Warranty process
Contact us
Provide the order number, product name and a concise description of the issue.
Provide supporting information
We may request clear photos or other information needed to understand the condition of the product.
Assessment
We review the information and determine whether the issue appears to fall within the warranty scope.
Resolution
Where a valid warranty claim is accepted, the available remedy may depend on the product, stock and applicable legal requirements.
Important
This warranty policy does not limit non-waivable consumer rights that may apply under the law relevant to your purchase. Warranty service is separate from change-of-mind returns under the Return & Refund Policy.
Need a warranty review?
Contact us with your order number and clear photos if they help show the issue.