Customization Policy

1. Availability

Not every AUXEDEX product can be customized. A customization service exists only when it is expressly offered on the product page or confirmed to you in writing before purchase.

2. Customer-provided details

You are responsible for checking spelling, names, measurements, colors, uploaded artwork and other instructions before approval. We may request clarification when information is incomplete or cannot reasonably be produced.

3. Proofs and approval

If a digital proof, mockup or written specification is provided, review it carefully. Approval may authorize production based on that version. Screen previews are approximate and physical colors, scale or placement can show minor production variation.

4. Changes and cancellations

Contact us immediately if you need a change. Once materials are prepared, artwork is approved or production starts, changes or cancellation may no longer be possible because the item is being made specifically for the order.

5. Production time

Customized products can require additional processing time beyond ordinary in-stock orders. Any estimated production or delivery timing is subject to the particular customization and logistics conditions.

6. Returns and defects

Customized or personalized products are generally not eligible for ordinary change-of-mind returns after production starts. This does not remove rights that cannot lawfully be excluded where an item is defective, damaged, incorrect, or materially different from the approved customization.

7. Submitted artwork and intellectual property

By submitting content for customization, you represent that you have the rights or permissions reasonably necessary for us to reproduce that content for your order. We may decline a request when we reasonably believe it could infringe rights, be unlawful or be unsuitable for production.

8. Customization support