Made for Your Request

Customization Policy

Customization is available only where a product page or written AUXEDEX arrangement specifically states that a product can be customized.

AUXEDEX · Customer Information Updated September 29, 2026

1. Availability

Not every AUXEDEX product can be customized. A customization service exists only when it is expressly offered on the product page or confirmed to you in writing before purchase.

2. Customer-provided details

You are responsible for checking spelling, names, measurements, colors, uploaded artwork and other instructions before approval. We may request clarification when information is incomplete or cannot reasonably be produced.

Do not submit content you do not have the right to use. This includes third-party trademarks, copyrighted artwork, personal images used without permission, or unlawful content.

3. Proofs and approval

If a digital proof, mockup or written specification is provided, review it carefully. Approval may authorize production based on that version. Screen previews are approximate and physical colors, scale or placement can show minor production variation.

4. Changes and cancellations

Contact us immediately if you need a change. Once materials are prepared, artwork is approved or production starts, changes or cancellation may no longer be possible because the item is being made specifically for the order.

5. Production time

Customized products can require additional processing time beyond ordinary in-stock orders. Any estimated production or delivery timing is subject to the particular customization and logistics conditions.

6. Returns and defects

Customized or personalized products are generally not eligible for ordinary change-of-mind returns after production starts. This does not remove rights that cannot lawfully be excluded where an item is defective, damaged, incorrect, or materially different from the approved customization.

7. Submitted artwork and intellectual property

By submitting content for customization, you represent that you have the rights or permissions reasonably necessary for us to reproduce that content for your order. We may decline a request when we reasonably believe it could infringe rights, be unlawful or be unsuitable for production.

8. Customization support

Business information
Brand
AUXEDEX
Store operator
Chenzhou Baiyiruisheng E-commerce Co., Ltd.
郴州市百益瑞生电子商务有限公司
Website
koernoer.online
Email
13224910727@139.com  
Telephone
+86 132 2491 0727
Registered address
中国(湖南)自由贸易试验区郴州片区郴州市白露塘镇林邑大道东侧郴州市战略性新兴产业园1.2栋701-C204室
Room 701-C204, Building 1.2, Chenzhou Strategic Emerging Industry Park, East Side of Linyi Avenue, Bailutang Town, Chenzhou Area, China (Hunan) Pilot Free Trade Zone, Chenzhou, Hunan, China
AUXEDEX Support

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